I recently purchased a new 2018 Mercedes-Benz CLA250 from the Mercedes-Benz of Gilbert dealership and I absolutely loved the service that I received from them. When I first entered the showroom, and discussed my requirements with the sales manager, Ed Franzen, I felt at ease and under no pressure at all.
I had a number of specific requirements for my new car. I wanted a black exterior, black interior, smartphone integration, tinted windows and a premium package. One of the sales executives, Arnold Lim, sat down with me and spent a lot of time going through these requirements with me.
He even came up with some other ideas for extras that I had not even considered before. His approach was excellent, and I was able to imagine what my new car would look like, smell like and feel like. I was excited!
All the people that I met in the Mercedes-Benz of Gilbert dealership had a lot of knowledge about the car that I wanted to purchase. They put me at ease and nobody pressured me at all. This is so different to what I have experienced at other car dealerships.
I wanted windows tinting on my new car and I had to bring it back to the workshop so that this could be done. This was another excellent experience at Mercedes-Benz of Gilbert dealership. The service manager was very professional, and the service staff took excellent care of my car which I was worried about. The tinted windows were perfectly done.
The customer service at Mercedes-Benz of Gilbert dealership is first class. They live and die by it. It was very easy and comfortable for me to buy the car of my dreams with everything that I wanted. I have become another loyal customer and I will not be looking anywhere else when it comes to buying my next car.
Thank you for the great service!